How to win: Enquiry & Customer Management

About this contract

Anchor Hanover Group is England’s largest not-for-profit provider of housing and care for older people, operating 120 care homes across England. These services support over 6000 older people with a range of residential care needs where safety, dignity, independence, accessibility and regulatory assurance are central to day-to-day operations. The required services will be managing enquiries, admissions and occupancy from initial contact to accepted admission. This will be through dedicated enquiries and admissions products, CRM-led approaches, broader care technology platforms or integrated partner models.

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Anchor Hanover Group scores each response, so map your evidence to the published criteria and weightings.
• ✓At £3,000,000, expect quality and social value to carry a large share of the score — price alone rarely wins goods work.
• ✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Related resources