Who won: Enghouse Support Contract (Contact Centre Telephony Platform)

A services contract from ASTER GROUP LIMITED. Below: what it involves and how to write a winning bid for it.

Buyer

ASTER GROUP LIMITED

Published

7 October 2026

About this contract

The contract is with Amillan Ltd to provide Enghouse EICC software assurance and 24/7/365 day-to-day support for the contact centre telephony platform, escalating to Enghouse when development input is needed, and helping to develop the product further.

Who won contracts like this

✓Answer against the marking scheme, not the question text — ASTER GROUP LIMITED scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but ASTER GROUP LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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