Who won: Empowering Families

About this contract

Southend-on-Sea City Council have awarded to Volunteering Matters to deliver a volunteer mentor service for vulnerable families in the Southend-on-Sea City area. The contract duration is as follows: 1st June 2026 - 31st March 2028 (with option to extend to up to 31st March 2029). Volunteer Mentors for a minimum of 50 vulnerable families across a 12-month period. The number of matched mentors and families may increase dependent on demand and changing needs. The expectation is that volunteer mentors will commit to at least one year of weekly engagement with the Service Provider. They will have at least one contact with a family in any given week of an average engagement, dependent on identified needs and the family's progress.

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• ✓Answer against the marking scheme, not the question text — Southend-on-Sea City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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