Who won: Emergency Communications Operation

About this contract

The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.

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• ✓Answer against the marking scheme, not the question text — Leicestershire Police scores each response, so map your evidence to the published criteria and weightings.
• ✓At £2,600,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Leicestershire Police retenders on a cycle. Get matched the day the next one lands and start your draft early.

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