Who won: Eckho IVR Renewal & Upgrade via RM6116

About this contract

Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Durham County Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Durham County Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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