Who won: Dispute Support - Enhanced Enquiries Service

About this contract

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 – Contact Centre. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — Housing Ombudsman scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Housing Ombudsman retenders on a cycle. Get matched the day the next one lands and start your draft early.

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