Who won: Didcot Town Council IT support contract tender

About this contract

Didcot Town Council has embraced many changes over the last five years - especially in the IT infrastructure of the Council offices and is now seeking an organisation to provide an IT Support contract which will include management of our existing IT infrastructure; telephony; connectivity; licensing and security. The Council is looking for a preferred single supplier to provide the support, account management and billing for all services delivered. It is essential that there is a clear point of contact for specific roles and responsibilities. The contract will be for an initial three years with an option to extend for an additional two years and beyond. All contracts will be subject to satisfactory performance and by mutual agreement. Didcot Town Council aim to reach a provisional decision on the award of the contract by the Full Council meeting due to be held on Monday 8th September 2025 and the successful bidder will be required to work as soon as schedules allow. Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assi

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• ✓Answer against the marking scheme, not the question text — Didcot Town Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £30,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Didcot Town Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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