Who won: Debt Resolution Services - Communication software, data analytics and the further development of A.I. automations

About this contract

The provision of cloud-based communication software, data analytics and the continuing development of A.I. automations used by oneSource Debt Recovery Services (OSDRS) to maximise the collection of debt owed to the Council. The software provides the functionality of the OSDRS customer-facing website enforcement.onesource.co.uk and supports the operation of the customer call-centre. Award via GCA LVPS Framework RM6237

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• ✓Answer against the marking scheme, not the question text — LONDON BOROUGH OF NEWHAM scores each response, so map your evidence to the published criteria and weightings.
• ✓At £140,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
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