How to win: Debt Collection Services

About this contract

Debt Collection Services – Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection performance while maintaining excellent customer service and supporting vulnerable customers. The procurement is divided into six lots, reflecting different debt types, customer circumstances and collection approaches. All accounts relate to household (residential) properties and primarily domestic customers, however billing may include non-household landlords or developers where responsible for water charges. No guarantee of work volumes is provided. Key Service Requirements Successful suppliers will be required to: Operate on a commission-based debt collection model. Provide pricing for mandatory value-add services. Deliver customer-focused collections aligned to affordabili

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Anglian Water Services Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓At £13,500,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: it closes 3 September 2026 and a strong bid takes iteration.

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