Who won: Debt Collection Service

About this contract

The supplier will be required to deliver a comprehensive aged debt recovery service including, but not limited to: • Initial review and assessment of all referred debt cases to determine recoverability, legal viability, proportionality of action, and potential barriers to recovery. This should include Identification of non-viable, uneconomic, or otherwise unrecoverable debts through an agreed process, where cases can be closed or returned to the Council without incurring full litigation or recovery fees. • Recovery of Adult Social Care debt categorised as unpaid invoices outstanding for more than 90 days, with the majority of debts expected to have an age profile of between 1 and 6 years, which may include: o Management of cases involving deceased debtors, including identification of executors, administrators, attorneys, deputies, or next of kin where appropriate. o Tracing and engagement with next of Kin, estates, solicitors, probate practitioners and relevant third parties, and recovery activity relating to such processes o Application of proportionate escalation processes, including pre-legal recovery activities and progression of legal recovery action only where considered viab

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• ✓Answer against the marking scheme, not the question text — Suffolk County Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
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