Who won: DA.UWTSD2526.078 - Enterprise Service Management Platform

About this contract

The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.

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• ✓Answer against the marking scheme, not the question text — University of Wales Trinity Saint David scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but University of Wales Trinity Saint David retenders on a cycle. Get matched the day the next one lands and start your draft early.

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