Who won: CX&M Audit & Assurance

About this contract

This contract provides focused programme health-check and delivery support to prepare Board materials that clarify the CX&M Programme's direction, value, agile approach, and remaining risks. It includes independent review, validation of the re-baselined plan, benefits assessment, and development of updated OKRs aligned to programme KPIs. Ad-hoc analysis and stakeholder engagement support will also be provided.

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• ✓Answer against the marking scheme, not the question text — Civil Aviation Authority scores each response, so map your evidence to the published criteria and weightings.
• ✓At £68,408, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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