Who won: Customer Workstream Leadership - West Midlands Bus Franchising Programme

About this contract

Workstream of the West Midlands Bus Franchising Programme. The services include project management leadership of the Customer Workstream, customer experience design support, stakeholder and customer engagement strategy support, governance reporting, decision-making paper coordination, risk management support, business analysis support and preparation for Day 1 customer-facing operations under the bus franchising programme. The contract covers up to 120 consultancy days over a three-month period. Delivery will be provided on a flexible hybrid basis, with attendance at WMCA/TfWM sites and relevant meetings where required.

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• ✓Answer against the marking scheme, not the question text — WEST MIDLANDS COMBINED AUTHORITY scores each response, so map your evidence to the published criteria and weightings.
• ✓At £97,346, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but WEST MIDLANDS COMBINED AUTHORITY retenders on a cycle. Get matched the day the next one lands and start your draft early.

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