Who won: Customer Services CRM System

About this contract

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

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• ✓Answer against the marking scheme, not the question text — Welland Procurement Unit scores each response, so map your evidence to the published criteria and weightings.
• ✓At £257,665, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Welland Procurement Unit retenders on a cycle. Get matched the day the next one lands and start your draft early.

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