Who won: Customer Relationship Manager

About this contract

Provision of CRM software licences and associated services, including configuration, support and maintenance, to support organisational customer and stakeholder management capabilities. The solution is procured via an existing public sector framework in accordance with its call-off provisions.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — POLICE DIGITAL SERVICE scores each response, so map your evidence to the published criteria and weightings.
• ✓At £291,744, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but POLICE DIGITAL SERVICE retenders on a cycle. Get matched the day the next one lands and start your draft early.

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