Who won: Customer Relationship Management (CRM) Platform

A services contract from DSIT, worth £202,320. Below: what it involves and how to write a winning bid for it.

Buyer

DSIT

Value

£202,320

Published

12 November 2026

About this contract

Awarded under G-Cloud 14, RM1557.14. Contract for the provision of a Customer Relationship Management (CRM) Platform for GDS.

Who won contracts like this

✓Answer against the marking scheme, not the question text — DSIT scores each response, so map your evidence to the published criteria and weightings.
✓At £202,320, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but DSIT retenders on a cycle. Get matched the day the next one lands and start your draft early.

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