Who won: Customer Contact Discovery Project

About this contract

Westmorland and Furness Council has procured a contract for Consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs, across all services, with analysis and recommendations to develop a multi-year transformation programme.

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• ✓Answer against the marking scheme, not the question text — Westmorland and Furness Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Westmorland and Furness Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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