Who won: Customer Contact Centre Solution (CCaaS)

About this contract

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm® CCaaS. Additional information: This contract is for 24 months with no option to extend. The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

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• ✓Answer against the marking scheme, not the question text — WANDLE HOUSING ASSOCIATION LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓At £624,155.33, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but WANDLE HOUSING ASSOCIATION LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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