Who won: Cryo-EM Talos Arctica Service Contract

A public sector contract from NPL Management Limited. Below: what it involves and how to write a winning bid for it.

Buyer

NPL Management Limited

Published

23 September 2026

Region

UKI75

About this contract

Provision of a 3-year original equipment manufacturer (OEM) service agreement for the Thermo Fisher Scientific (FEI UK Ltd.) Talos Arctica Cryogenic Electron Microscope (Serial Number 09950877, commissioned Sept/2020) and associated cryogenic electron microscopy equipment. The agreement provides comprehensive manufacturer-backed support, including remote diagnostics and technical support as the first stage of fault assessment (same day within hours), followed where required by escalation to on-site physical inspection (48-hour response), troubleshooting, emergency repair support and corrective maintenance by manufacturer-certified service engineers. The contract includes a targeted response time of 48 hours during normal business hours, emergency breakdown assistance, remote service capability, scheduled preventive maintenance, performance verification, software licences, software maintenance and updates, replacement parts and components (excluding consumables), and access to proprietary service tools, firmware, calibration procedures and technical documentation. Service delivery is provided through the manufacturer's UK organisation and authorised UK-based service infrastructur

Who won contracts like this

✓Answer against the marking scheme, not the question text — NPL Management Limited scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but NPL Management Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

Draft a winning bid for this — with AI

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Start free →

Related resources

AI bid writing software →How to win government contracts →How to write a winning bid →

Similar contracts

Scale of Measurement StudyNPL Management Limited · £100,000 COMSOL Multiphysics Software Licences, Subscription and Support ServicesNPL Management Limited · awarded Supply of Laser Diagnostics, Transient Recording and Photonics Measurement EquipmentNPL Management Limited · awarded Manual RF cryogenic probe station with four RF probe arms and cryogen-free operationNPL Management Limited · £310,000 Manual RF cryogenic probe station with four RF probe arms and cryogen-free operationNPL Management Limited · £310,000 Supply of Spectrum Compact Capillary Electrophoresis System, Reagents and Support ServicesNPL Management Limited · awarded