Who won: Cryo-EM Talos Arctica Service Contract

About this contract

Provision of a 3-year original equipment manufacturer (OEM) service agreement for the Thermo Fisher Scientific (FEI UK Ltd.) Talos Arctica Cryogenic Electron Microscope (Serial Number 09950877, commissioned Sept/2020) and associated cryogenic electron microscopy equipment. The agreement provides comprehensive manufacturer-backed support, including remote diagnostics and technical support as the first stage of fault assessment (same day within hours), followed where required by escalation to on-site physical inspection (48-hour response), troubleshooting, emergency repair support and corrective maintenance by manufacturer-certified service engineers. The contract includes a targeted response time of 48 hours during normal business hours, emergency breakdown assistance, remote service capability, scheduled preventive maintenance, performance verification, software licences, software maintenance and updates, replacement parts and components (excluding consumables), and access to proprietary service tools, firmware, calibration procedures and technical documentation. Service delivery is provided through the manufacturer's UK organisation and authorised UK-based service infrastructur

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