Who won: CRM Licensing and Professional Services 2026

About this contract

The ongoing supply of Customer Relationship Management (CRM) licenses and associated professional services and consultancy services needed to support Riverside's ongoing digital transformation programme. Negotiations with Salesforce are ongoing. Options range from a £2.5m contract for 12 months to allow Riverside to refine the approach during 2027/28, through to a 3 year contract ranging from c£8m to c£10m, dependent on Riverside's yet to be finalised change portfolio.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — The Riverside Group Limited scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but The Riverside Group Limited retenders on a cycle. Get matched the day the next one lands and start your draft early.

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