Who won: Council Tax Call Handlers

About this contract

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259

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• ✓Answer against the marking scheme, not the question text — LONDON BOROUGH OF NEWHAM scores each response, so map your evidence to the published criteria and weightings.
• ✓At £325,022.8, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but LONDON BOROUGH OF NEWHAM retenders on a cycle. Get matched the day the next one lands and start your draft early.

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