Who won: Corporate Customer Relationship Management (CRM) system

About this contract

Procurement of a Corporate Customer Relationship Management (CRM) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users. Awarded via CCS G-cloud 14, RM1557.14 framework. The contract term is for 36 months, with the option to extend for a further 12 Months.

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• ✓Answer against the marking scheme, not the question text — Leicestershire County Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £395,562, expect quality and social value to carry a large share of the score — price alone rarely wins goods work.
• ✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Leicestershire County Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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