Who won: Continuation of Corporate Performance Risk Management System via CCS RM1557.14 G-Cloud 14 framework Lot 2 Cloud Software

About this contract

Southend City Council is seeking to procure a Corporate Performance and Risk Management System (currently Pentana Risk) that can provide the following functions: • performance management • risk management • internal audit • reporting • dashboards • manage and monitor information. • case management for complaints, Subject Access Requests (SARs), Freedom of Information (FOI) requests and Data Protection (breaches and queries) The system is to be used by all council directorates and service areas and at all levels to assist with decision-making and the achievement of organisational aims and objectives. Technical support and system maintenance will be covered by the budget stated in this contract. The council's current system has over 150 users. This includes 'super users' who require a higher level of training than standard users. They will provide basic training to other users so they can access the items they need. The Policy and Performance Team will act as the council's internal support team, liaising directly with the supplier, sharing relevant updates to system users, providing internal training and dealing with administrative tasks. A Service Level Agreement

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• ✓Answer against the marking scheme, not the question text — Southend-on-sea Borough Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £51,500, expect quality and social value to carry a large share of the score — price alone rarely wins goods work.
• ✓Show recent, comparable delivery: name similar goods contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Southend-on-sea Borough Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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