Who won: Contact Centre Technology Maintenance & Support

About this contract

Maintenance and support of Contact Centre Systems. Route to market CCS Framework RM6100 Technology Services 3, Lot 3a Operational Services - End User Services + 9 month extension invoked

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• ✓Answer against the marking scheme, not the question text — HM Land Registry scores each response, so map your evidence to the published criteria and weightings.
• ✓At £992,731.14, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but HM Land Registry retenders on a cycle. Get matched the day the next one lands and start your draft early.

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