Who won: Contact Centre Solution System

About this contract

Contract for the provision of an omnichannel to support the Councils Contact Centres. Awarded under G-Cloud 14 (RM1557.14)

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• ✓Answer against the marking scheme, not the question text — BASINGSTOKE & DEANE BOROUGH COUNCIL scores each response, so map your evidence to the published criteria and weightings.
• ✓At £186,043, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but BASINGSTOKE & DEANE BOROUGH COUNCIL retenders on a cycle. Get matched the day the next one lands and start your draft early.

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