Live tender

How to win: Contact Centre as a Service - Product

A services contract from STUDENT LOANS COMPANY, worth £7,809,000. Below: what it involves and how to write a winning bid for it.

Buyer

STUDENT LOANS COMPANY

Value

£7,809,000

About this contract

SLC will require renewal of its Amazon Connect Contact Centre as a Service contract.

How to win contracts like this

✓Answer against the marking scheme, not the question text — STUDENT LOANS COMPANY scores each response, so map your evidence to the published criteria and weightings.
✓At £7,809,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓Start early: deadlines are tight and a strong bid takes iteration.

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