Who won: Contact Centre as a Service - Product

About this contract

SLC has procured a new Contact Centre as a Service - Product. This procurement was a competitive call-off from GCA RM6116 Network Services 3 Lot 4C. Contract has a 36 month initial term, with 2 x 12 month extension options. Pricing is consumption based. Value of this notice is the total contract value including extension options.

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• ✓Answer against the marking scheme, not the question text — STUDENT LOANS COMPANY LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓At £5,532,977.1, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but STUDENT LOANS COMPANY LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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