Who won: Complaint Handling System

About this contract

The Council requires a complaints management system to log, monitor and report on the complaints it receives, in accordance with its statutory duties. The system is also used for MP enquiries and could in due course also manage Member enquiries if the Council so wished.

Who won contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Bromley scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but London Borough of Bromley retenders on a cycle. Get matched the day the next one lands and start your draft early.

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