Who won: Collections, Caseload Manager, and Paypoint Integration

About this contract

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email [email protected]

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• ✓Answer against the marking scheme, not the question text — ROOFTOP HOUSING GROUP LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓At £343,579.2, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but ROOFTOP HOUSING GROUP LIMITED retenders on a cycle. Get matched the day the next one lands and start your draft early.

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