Who won: Citizens Advice RCT Integrated Specialist Advice Service

A public sector contract from Rhondda Cynon Taf CBC. Below: what it involves and how to write a winning bid for it.

Buyer

Rhondda Cynon Taf CBC

Published

11 September 2026

Region

UKL15

About this contract

The service delivers a range of specialist advice services across Rhondda Cynon Taf, supporting residents with complex and often urgent issues. Open-door services in Mountain Ash and Pontypridd provide immediate access to specialist crisis advice, ensuring clients can receive specialist advice and support at the point they need it most. Alongside this, the service offers in-depth specialist advice through a single open door access system, enabling coordinated and consistent support. Referral-led services are designed for clients who may struggle to access advice through standard routes and require more targeted, intensive support due to multiple and layered issues. This includes stabilising financial situations through specialist debt advice, income maximisation and budgeting support, as well as providing representation at welfare benefit appeals where required. The service works collaboratively with local authority services including social workers, support workers, Resilient Families Teams and homelessness prevention services, to plan and deliver support together, ensuring shared outcomes for clients and a seamless and joined up client journey. All advice is delivered by highly s

Who won contracts like this

✓Answer against the marking scheme, not the question text — Rhondda Cynon Taf CBC scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Rhondda Cynon Taf CBC retenders on a cycle. Get matched the day the next one lands and start your draft early.

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