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- 24 x 7 x 365, Cisco Accredited Remote Support via Softcat Operations Centre - Cisco approved spares and logistics - Parts, logistics and onsite engineering in accordance with SLA (*See 'Inventory' sheet) - Cisco OEM 3rd line TAC, Firmware and Software entitlement on eligible systems - Please refer to inventory for more information. Co terming UCS Environment - Lewis, Brighton/Guildford and Brighton/Lewes
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