How to win: Chiltern Rail - Performance, Delay & Incident Management System

About this contract

Chiltern Rail is seeking to procure a Performance, Delay and Incident Management System to replace its existing Compass solution. The requirement includes the provision, implementation, configuration, integration, data migration, testing, training, hosting, support and ongoing maintenance of a system capable of supporting Chiltern Rail's operational performance, delay management, incident and event management, and associated action-tracking requirements. The solution must support use within a live railway operational environment and integrate, where required, with relevant railway, operational and corporate systems. Chiltern Rail requires a complete end-to-end solution. This may comprise a single integrated system or an integrated combination of modules, systems and/or third-party components, provided that the Supplier takes responsibility for delivery and ongoing support of the complete requirement. The anticipated contract term is five years, with an option for Chiltern Rail to extend the contract by up to a further two years. The estimated maximum value of the procurement is £1,900,000 excluding VAT over the full potential seven-year term, inclusive of the optional two-year exte

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — CHILTERN RAIL LIMITED scores each response, so map your evidence to the published criteria and weightings.
• ✓At £1,900,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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