Who won: CBC-2010-EXF-DA-SM Digital Platform

About this contract

Procurement of a single enterprise digital platform to provide online and assisted forms, workflow and case management, CRM and a customer "My Account" solution, including implementation, integration, support and maintenance. The contract has an estimated value of £1,395,369 (excluding VAT) over an initial 3-year term with one optional 2-year extension and two optional 1-year extensions (3+2+1+1).

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• ✓Answer against the marking scheme, not the question text — Central Bedfordshire Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for services work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Central Bedfordshire Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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