How to win: Catering Equipment Planned Preventative Maintenance & Repairs

About this contract

The London Borough of Havering operate a diverse estate of 50 school kitchens, supporting daily meal provision for over 10,000 pupils. The HES School Catering Service intends to commence a procurement exercise for the maintenance and repair of catering equipment across the school estate. The Council requires a contractor capable of delivering a high quality, responsive, and compliant service that ensures all catering equipment remains safe, functional, and efficient. The appointed contractor will be responsible for: • Reactive repairs • Planned preventative maintenance (PPM) • Emergency call outs • Compliance testing (Gas Safe, electrical, refrigeration) • Asset management and condition reporting • Supply and installation of replacement parts • Technical advice and lifecycle planning • Breakdown Repairs Response Times; o Emergency repairs within 4 hours o Urgent repairs same working day if called before 12pm The service must support uninterrupted meal service, maintain statutory compliance, and deliver best value outcomes for the Council. All engineers will need to hold enhanced DBS certification. We are planning a preliminary market engagement session to take place via Teams to

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — London Borough of Havering scores each response, so map your evidence to the published criteria and weightings.
• ✓At £532,748, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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