Who won: CACI - Membership Service Design Discovery

About this contract

• A structured programme of qualitative insight‑gathering to create archetypes, map pain points, needs and opportunities for System Membership; • To ideate and craft future System Membership experience; and create a credible approach to a seamless end to end experience that drives measurable impact and value. • Deliver a Membership Service Design Discovey with which the findings and report will go on to inform the creation of System Membership and support the wider UK Sport digital estate. • To manage delivery, administration and support and present all findings and recommdations in a report presentation, that demonstrates an understanding of the future membership user experience. • Ideate a resilient, sustainable System Membership experience, highlighting pivotal moments audiences and unveiling opportunities to pioneer inspiring experiences.

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• ✓Answer against the marking scheme, not the question text — THE UNITED KINGDOM SPORTS COUNCIL scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but THE UNITED KINGDOM SPORTS COUNCIL retenders on a cycle. Get matched the day the next one lands and start your draft early.

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