Who won: Business Central Support and Development Service

About this contract

The Business Central (BC) solution has been implemented to provide the following Business functionality: • Financial Transaction Management including General Ledger • Purchase to Pay process - that allows end users to request purchase orders, receive goods and services and process the subsequent purchase invoice through to vendor payment (includes integration with Continia Document Capture). We developed the solution using a third-party Partner in two phases. We continue to roll out additional small changes, projects and enhance the systems as per our business requirements. We currently have approximately 80 internal users and 20 Finance/IT users who access the tool via a browser client either onsite or via a VPN connection. We are looking for a partner to provide 1. Technical Support for the BC environment o Yearly support contract to accommodate up to 40 support tickets per year (we currently average 1 ticket per month) o Wave Release management service  A comprehensive managed service that oversees and implements the biannual Microsoft Wave updates, ensuring all necessary changes are actioned seamlessly.  Support that prepares a dedicated test environment for client validat

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