How to win: BIST Business Support Service

About this contract

The Department for Business, Innovation, Science and Trade (BIST) wish to give notice of a planned procurement opportunity in relation to delivery of the Business Support Service (BSS). The service will supplement guidance available on gov.uk and business.gov.uk. and is a key part of BIST’s Business Growth Service. The BSS should provide information, advice, guidance, and signposting on any business issue for any kind of business, charity or social enterprise, including pre-startups and start-ups, in England. Scope of the requirement: - The proposed procurement will seek a supplier to provide integrated business support including: - Multi- channel access through telephone, webchat, email, social media, and instant messenger (such as WhatsApp) - A database of business information for use by advisers and some external organisations - The ability to stand up an emergency response plan with 24 hours’ notice from DBT - Maintaining partnerships and relationships across the business support eco-system - There is no requirement to deliver a digital front-end or website, however, the successful supplier will need to be flexible and able to contribute to, or integrate with, any simi

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — Department for Business & Trade scores each response, so map your evidence to the published criteria and weightings.
• ✓At £8,333,333.33, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

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