Who won: BHCC DS Casework Management

About this contract

The system is required to manage end-to-end casework across the Customer Feedback and Information Rights functions within the Council. The system must support efficient, compliant, and transparent handling of cases, enabling improved customer experience, regulatory compliance, and organisational insight through reporting and analytics.

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• ✓Answer against the marking scheme, not the question text — Brighton & Hove City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £126,596.64, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Brighton & Hove City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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