Who won: BHCC DH Digital Transformation Programme Consultancy 26/27

About this contract

Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services. By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following: - Services to be available online where possible and are easy to find. - Council information systems to be joined up appropriately to make it easier for customers. - The data and knowledge that the council collects will be used to understand and improve services for customers. The high-level outputs of the provider are: - Assist with rationalised, consistent, and customer focussed provision of searchable information via the website - Assist with improved, secure, logical and rationalised transaction services - Assist with simplified customer journeys - Assist with the capture of consistent, accurate information - Assist with the centralised and consistent management of transactions and corporate visibilit

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• ✓Answer against the marking scheme, not the question text — Brighton & Hove City Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £900,123.68, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Brighton & Hove City Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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