Who won: AT1431 - Replacement Regulatory Services Software System

About this contract

Procurement of a future ready product, which will provide a 'one stop shop' solution across Regulatory Services using high levels of self-serve solutions through customer portals, and API integrations with in house and third-party organisations to create automation. These solutions across all departments will be used to significantly reduce the high levels of manual burden across all workflows and service requests leading to a more effective workflow process and a superior customer experience. Additional information: Contract Term 4+1+1

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• ✓Answer against the marking scheme, not the question text — Luton Council scores each response, so map your evidence to the published criteria and weightings.
• ✓At £399,318.37, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Luton Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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