Who won: Aptean Respond

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License and support service fee for complaints management system

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• ✓Answer against the marking scheme, not the question text — Darlington Borough Council scores each response, so map your evidence to the published criteria and weightings.
• ✓Lead with evidenced capability and social value — for public sector work these usually outweigh price.
• ✓Show recent, comparable delivery: name similar public sector contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Darlington Borough Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

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