Who won: Apprenticeship Bundle 2 Lot 1 - Customer Service

About this contract

To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.

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• ✓Answer against the marking scheme, not the question text — H M REVENUE & CUSTOMS scores each response, so map your evidence to the published criteria and weightings.
• ✓At £5,064,375, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but H M REVENUE & CUSTOMS retenders on a cycle. Get matched the day the next one lands and start your draft early.

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