How to win: AI Triage and Care Navigation: NHS App Programme (PME)

About this contract

The Authority is undertaking preliminary market engagement in relation to a potential procurement for an AI-enabled triage and care navigation Software as a Service (SaaS) solution. The purpose of this exercise is to engage with the market to support the Authority's understanding of available solutions and to inform the further development and refinement of its requirements, commercial approach, evaluation methodology and proposed procurement documentation. The Authority is currently considering undertaking any subsequent procurement through a competitive selection exercise under G-Cloud 15 (RM1557.15), Lot 2b: Software as a Service, subject to the outcome of this preliminary market engagement and finalisation of the procurement strategy. Suppliers wishing to participate in the preliminary market engagement should access the PME opportunity through the Authority's Atamis e-tendering system. The Atamis Project reference is: C488352. The PME documentation sets out the Authority's current proposed requirements and includes a series of questions on which supplier feedback is sought. Suppliers are invited to review the documentation and provide constructive feedback to help inform the d

How to win contracts like this

• ✓Answer against the marking scheme, not the question text — NHS Central East Integrated Care Board scores each response, so map your evidence to the published criteria and weightings.
• ✓At £400,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓Start early: deadlines are tight and a strong bid takes iteration.

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