Who won: 999 Risk Assessment

About this contract

The Department for Science, Innovation & Technology (DSIT) is seeking to commission an independent Network and Cyber Risk Assessment of the UK Public Emergency Call Service (PECS), accessed via 999 and 112. PECS is the public's primary route to emergency help and is a critical national service relied on by the public, emergency services, Government and industry. Around 37 million 999/112 calls were made in 2025. This procurement is funded through the Integrated Security Fund (ISF) and is being led by DSIT's Telecoms Security and Resilience team within the Digital Infrastructure Directorate. DSIT leads UK Government policy on the resilience of the 999 service and provides the secretariat for the 999/112 Liaison Committee. The Committee brings together lead Government departments, Ofcom, emergency services, BT as the call handling agent, Communication Providers, devolved administrations and other relevant organisations. It provides a forum for technical and operational oversight of PECS, supports escalation of issues across the system, and maintains the PECS Code of Practice. On 25 June 2023, BT experienced a major technical failure affecting its role as the

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