Who won: 2026-101 Business Change - Change Management

About this contract

Ofgem is seeking specialist change management, engagement and communications services to support its programme of organisational transformation and help embed agreed changes across the organisation. The service will provide support to define, develop and deliver change management activities and outputs, including requirements for a change management dashboard to measure and report change effectiveness, stakeholder adoption and engagement, implementation readiness, benefits, team performance and organisational change maturity. This will include defining appropriate measures and data sources and developing suitable reporting approaches to support the monitoring of organisational change. The service will also support the development of Business Change Directorate SharePoint pages, including content and navigation structures; the development of change heatmaps to assess the timing, scale and cumulative impact of change across teams and stakeholder groups; and communications and engagement activities associated with organisational transformation. The service will include shaping, coordinating and reviewing on-the-job training and upskilling requirements for agreed stakeholder groups,

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• ✓Answer against the marking scheme, not the question text — Ofgem scores each response, so map your evidence to the published criteria and weightings.
• ✓At £60,000, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
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