Who won: 2026-027 Non-Domestic Consumer Research

About this contract

Ofgem requires a supplier to conduct the tracking of non-domestic consumers' experiences with the energy market now including heat networks, and to assess results across key sub-groups. The primary aim of the project is to track business experiences in the non-domestic energy market over time and build on the existing four years of data. For businesses on heat networks, this would be the first time their experience is being measured quantitatively.

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• ✓Answer against the marking scheme, not the question text — Ofgem scores each response, so map your evidence to the published criteria and weightings.
• ✓At £657,676.57, expect quality and social value to carry a large share of the score — price alone rarely wins services work.
• ✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
• ✓This one's been awarded — but Ofgem retenders on a cycle. Get matched the day the next one lands and start your draft early.

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