Who won: 023.26 Customer Service Specialist Level 3 - AWARD

A services contract from Telford and Wrekin Council. Below: what it involves and how to write a winning bid for it.

Buyer

Telford and Wrekin Council

Published

20 October 2026

About this contract

To find a training provider to deliver Customer Service Specialist level 3 to a newly recruited care experienced learner to start in post in November 2026. Please note additional learning requirements outlined in the attached mini competition document.

Who won contracts like this

✓Answer against the marking scheme, not the question text — Telford and Wrekin Council scores each response, so map your evidence to the published criteria and weightings.
✓Lead with evidenced capability and social value — for services work these usually outweigh price.
✓Show recent, comparable delivery: name similar services contracts you've delivered for public bodies, with measurable outcomes.
✓This one's been awarded — but Telford and Wrekin Council retenders on a cycle. Get matched the day the next one lands and start your draft early.

Draft a winning bid for this — with AI

BidWriter drafts your responses from your company profile, scores them against the marking scheme, and tracks your whole pipeline. Free to start — no card needed.

Start free →

Related resources

AI bid writing software →How to win government contracts →How to write a winning bid →